Could not get any response

Table 1. iKnowledge: Scenario 4
Issue Description Error message ‘Could not get any response’ appears when iKnowledge is being hit
Modules Impacted iKnowledge
Probable Root Cause HCL.iAutomate. iKnowledge service is not running

Resolution Steps:

  1. Press Win+R., type services.msc and press Enter to open Windows Services.
    Figure 1. HCL.iAutomate. iKnowledge service
  2. Find service HCL.iAutomate. iKnowledge and select it.
  3. Click Start to start the service if it’s not running already.
    Figure 2. HCL.iAutomate. iKnowledge service (cont.)