‘Not able to reach the component’

Table 1. iKnowledge: Scenario 5
Issue Description Error message ‘Not able to reach the component’ appears for knowledge service in product configuration page.
Modules Impacted Basic knowledge
Probable Root Cause Duplication of keys in .cfg files present in python files

Resolution Steps:

  1. Check for existence of the file iKnowledge.conf at location <Apache_Root_Folder_Path>/Conf
  2. At the bottom of iknowledge. conf file, you will find the path to the python files as highlighted in the below figure.
    Figure 1. HCL.iAutomate.iKnowledge(cont.)
  3. Open the file iknowledge.cfg from the location <highlighted_path_in_fig_128> and search for any duplicate keys present in the file. You can refer to the keys below for reference:
    Figure 2. HCL.iAutomate.iKnowledge(cont.)
  4. Remove the entry that is duplicate for each key. In the above case delete, the
  5. google_api_url = https://www.googleapis.com . Similarly check for any other duplicate keys and remove the last entry and save the file.
  6. Finally restart the service named HCL.iAutomate.iknowledge in services.msc
    Figure 3. HCL.iAutomate.iKnowledge(cont.)