Tickets stuck in grid

Table 1. Release: Scenario 2
Issue Description Tickets stuck in grid - Marked for Release for Actionable Tickets
Modules Impacted Release

Resolution Steps:

  1. Ensure that below configuration is completed for Release component.
    Figure 1. Release
  2. Ensure that Manage Release Rules are configured. If not, follow the below steps:
    1. Go to Actions > Runbooks > Manage Rules.
    2. Select Organization for which user wants to configure the release rules.
    3. Select the Data Source where the organization brings the data from the data source in iAutomate.
    4. Select the Service with which iAutomate is integrated and pulls data for automation.
    5. Click Add New. User will be prompted to enter the Rule Name in dialog box, and then click Save.
    6. The new rule is added, and it appears in the list of rules. Once the rule is added, then user needs to set up the configuration parameters for the rule.

All the existing rules are listed in the tabular view with the associated parameters and enable user to manage the parameters for the existing rule.