“Not able to reach the component”

Table 1. Release: Scenario 1
Issue Description Error message “Not able to reach the component” appears in Manage Jobs  job Log screen of respective Job
Modules Impacted Release

Resolution Steps:

  1. Go to Manage Jobs and check if the Release Job is enabled and successful. If not, enable it.
    Figure 1. Release Troubleshooting
  2. For example:
    • Organization name - MyCompany
    • Job Name - ReleaseTicketsMyCompany
    • Component Name - Release Service
  3. Ensure that Release service is up on component server.
  4. Ensure that Listener service is up on component server.

If Listener is not picking up Release service, then troubleshoot the service. Refer to Troubleshooting Steps for Listener.