Not able to reach the component

Table 1. iCrawler: Scenario 5
Issue Description Error message ‘Not able to reach the component’ appears in job log details-step remarks column for crawler job in manage jobs page, also the status is in ‘failed’ state
Modules Impacted iCrawler
Probable Root Cause Duplication of keys in .cfg files present in python files

Resolution Steps:

  1. Check for existence of the file iknowledgeCrawler.conf at location <Apache_Root_Folder_Path>/conf.
  2. At the bottom of iknowledgeCrawler.conf file you will find the path to the python files as highlighted in the below figure.
    Figure 1. HCL.iAutomate.iCrawler (cont.)
  3. Open the file icrawler.cfg from the location <highlighted_path_in_fig_128>/config and search for any duplicate keys present in the file. You can refer below keys for reference:
    Figure 2. HCL.iAutomate.iCrawler (cont.)
  4. Remove the entry that is duplicate for each key. In the above case delete, the
  5. EncryptionAlgorithm = aesgcm and Certificate_Name = Hcltech.iautomate.Web, similarly, check for any other duplicate keys and remove the last entry and save the file.
  6. Finally restart the service named HCL.iAutomate.iCrawler
Figure 3. HCL.iAutomate.iCrawler (cont.)