Not able to reach the component

Table 1. iParse: Scenario 6
Issue Description Error message ‘Not able to reach the component’ appears in job log details-step remarks column for IPARSE job in manage jobs page, also the status is in ‘failed’ state
Modules Impacted iParse
Probable Root Cause Duplication of keys in .cfg files present in python files

Resolution Steps:

  1. Check for existence of the file iParse.conf at location <Apache_Root_Folder_Path>/conf.
  2. At the bottom of iParse.conf file you will find the path to the python files as highlighted in the below figure.
    Figure 1. HCL.iAutomate.iParse(cont.)
  3. Open the file Parse_data.cfg from the location <highlighted_path_in_fig_000>/config and search for any duplicate keys present in the file. You can refer to the keys below for reference:
    Figure 2. HCL.iAutomate.iParse(cont.)
  4. Remove the last entry that is duplicate for each key. In the above case delete the second entry of EncryptionAlgorithm = aesgcm. Similarly check for any other duplicate keys, remove the last entry, and save the file.
  5. Finally restart the service named HCL.iAutomate.iParse
    Figure 3. HCL.iAutomate.iParse(cont.)