Not able to reach the component

Table 1. EmailService: Scenario 1
Issue Description Error message “Not able to reach the component” appears in Manage Jobs  job Log screen of respective Job
Modules Impacted EmailService

Resolution Steps:

  1. Go to Manage Jobs and check if the Email Job is enabled and successful. If not, enable it.
    Figure 1. EmailService Troubleshooting
  2. For example:
    • Organization name - NA
    • Job Name - EmailProcessing
    • Component Name - Email Service
  3. Ensure that Email service is up on component server.
  4. Ensure that the Listener service is up on component server.

If Listener is not picking up Email service, then troubleshoot the service. Refer to Troubleshooting Steps for Listener.