iAutomate component installation failure

Table 1. iAutomate Installer: Scenario 6
Issue Description Installation (Final Submission) – iAutomate component installation failure
Modules Impacted iAutomate Installer

Resolution Steps:

  1. If the failure is due to database, resolve the issue depending on the error message.
  2. If the error is “No module named ‘pip’”, then it could be an issue related with Python installation. Please uninstall Python and follow the installation steps again as mentioned in pre-requisite document and ensure that the installation is correct.
  3. If the failure is due to components, ensure that all the pre-requisites are completed. To check the exact error, find the complete command in the installer logs available in the log folder inside the installer.
  4. Run that command in Command Prompt.

    For example:

    "C:\IAUTOMATE\DATACOLLECTION\SRServices.bat" HCL.iAutomate.DC "C:\IAUTOMATE\DataCollection\DataCollection\HCL.iAutomate.DataCollector.Service.Host.exe"
  5. Repeat steps 3 &4 for all the respective components.
  6. LISTENER: - <path of bat file> <service name> <path till service folder> <admin email ID> <password>

    For example:

    "C:\IAUTOMATE\LISTNER\SRServices.bat" HCL.iAutomate.Listener 
    "C:\IAUTOMATE\Listner\Listner\HCL.iAutomate.Listner.Service.Host.exe" test@hcl.com 123456
  7. DATACOLLECTOR: - <path of bat file> <service name> <path till service folder> <admin email ID> <password>

    For example:

    "C:\IAUTOMATE\DATACOLLECTION\SRServices.bat"HCL.iAutomate. DC
    "C:\IAUTOMATE\DataCollection\DataCollection\HCL.iAutomate.DataCollector.Service.Host.exe" test@hcl.com 123456
  8. IRECOMMEND: - <path of bat file> <path till iRecommend folder> <drive letter>: <port> <admin email ID> <password>

    For example:

    "C:\IAUTOMATE\iRecommend\recommendBatch\irecommend_batch.bat" 
    "C:\IAUTOMATE\iRecommend\recommendBatch" C: 9000 test@hcl.com 123456
  9. Entity: - <path of bat file> <path till entity folder> <drive letter>: <port> <admin email ID> <password>

    For example:

    "C:\IAUTOMATE\iRecommend\batchFile\entity_batch.bat" "C:\IAUTOMATE\iRecommend\batchFile" C: 9003 test@hcl.com 123456
  10. IPARSE: - <path of bat file> <path till iparse folder> <drive letter>: <port> <admin email ID> <password>

    For example:

    "C:\IAUTOMATE\iParse\iparse_batch.bat" "C:\IAUTOMATE\iParse\\" C: 8006 test@hcl.com 123456
  11. GENERIC SERVICE: - <path of bat file> <service name> <path till service folder> <admin email ID> <password>

    For example:

    "C:\IAUTOMATE\GENERICSERVICE\SRServices.bat" HCL.iAutomate.GenericExecutor 
    "C:\IAUTOMATE\GenericService\GenericService\HCL.iAutomate.Generic.Host.exe" test@hcl.com 123456
  12. RBA SERVICE: - <path of bat file> <service name> <path till service folder> <admin email ID> <password>.

    For example:

    "C:\IAUTOMATE\RBA\SRServices.bat" HCL.iAutomate.RBAComponent 
    "C:\IAUTOMATE\RBA\RBA\Hcl.RbaService.Component.Host.exe" test@hcl.com 123456
  13. IRELEASE: - <path of bat file> <service name> <path till service folder> <admin email ID> <password>

    For example:

    "C:\IAUTOMATE\RELEASESERVICE\SRServices.bat" HCL.iAutomate.ReleaseService 
    "C:\IAUTOMATE\ReleaseService\ReleaseService\HCL.iAutomate.Release.Host.exe" test@hcl.com 123456
  14. IUNIQUE: - <path of bat file> <path till iUnique folder> <drive letter>: <port> <admin email ID> <password>

    For example:

    "C:\IAUTOMATE\iUnique\iUnique\iunique_batch.bat" "C:\IAUTOMATE\iUnique\iUnique" C: 8009 test@hcl.com 123456
  15. ISCRIPT: - <path of bat file> <path till iScript folder> <drive letter>: <port> <admin email ID> <password>

    For example:

    "C:\IAUTOMATE\iScript\iScript\iscript_batch.bat" 
    "C:\IAUTOMATE\iScript\iScript\" C: 8030 test@hcl.com 123456
  16. IKOWLEDGE BASIC: - <path of bat file> <path till iKnowledge folder> <drive letter>: <port> <admin email ID> <password>

    For example:

    "C:\IAUTOMATE\iKnowledge\iKnowledge\iknowledge_batch.bat" 
    "C:\IAUTOMATE\iKnowledge\iKnowledge" C: 8024 test@hcl.com 123456
  17. IKNOWLEDGERATING: - <path of bat file> <path till crawler folder> <drive letter>: <port> <admin email ID> <password

    For example:

    "C:\IAUTOMATE\KnowledgeRating\KnowledgeRating\Rating.bat" 
    "C:\IAUTOMATE\KnowledgeRating\KnowledgeRating\\" C: 8027 test@hcl.com 123456
  18. ICRAWLER: - <path of bat file> <path till crawler folder> <drive letter>: <port> <admin email ID> <password>

    For example:

    "C:\IAUTOMATE\ADVANCEKNOWLEDGE\Crawler\crawler_install.bat" 
    "C:\IAUTOMATE\ADVANCEKNOWLEDGE\Crawler\" C: 9019 test@hcl.com 123456
  19. Batch script to install IKNOWLEDGEINDEXER, IKNOWLEDGESCREENS, IKNOWLEDGESEARCH <path of bat file> <path till crawler folder> <drive letter>: <port> <admin email ID> <password>

    For example:

    "C:\IAUTOMATE\ADVANCEKNOWLEDGE\\iKnowledge_batch.bat" 
    "C:\IAUTOMATE\ADVANCEKNOWLEDGE\” C: 9009 9013 9016 test@hcl.com 123456