Could not get any response

Table 1. iKnowledgeRating: Scenario 4
Issue Description Error message ‘Could not get any response’ appears when iKnowledgeRating is being hit
Modules Impacted iKnowledgeRating
Probable Root Cause HCL.iAutomate. iKnowledgeRating service is not running

Resolution Steps:

  1. Press Win+R, type services.msc and press Enter to open Windows Services.
    Figure 1. iKnowledgeRating
  2. Find service HCL.iAutomate. RatingMongo and select it.
  3. Click Start to start the service if it’s not running already.
    Figure 2. iKnowledgeRating (cont.)