‘Not able to reach the component’

Table 1. iRecommend Components: Scenario 5
Issue Description Error message ‘Not able to reach the component’ appears in job log details
Modules Impacted EntityModel
Probable Root Cause Duplication of keys in .cfg files present in python files

Resolution Steps:

  1. Check for existence of the file Entity.conf at location <Apache_Root_Folder_Path>/conf.
  2. At the bottom of Entity.conf file you will find the path to the python files as highlighted in the below figure.
    Figure 1. EntityModel (cont.)
  3. Open the file entity.cfg from the location <highlighted_path_in_fig_112>/config and search for any duplicate keys present in the file. You can refer to the keys below for reference:
    Figure 2. EntityModel (cont.)
  4. Remove the last entry that is duplicate for each key. In the above case delete the second entry of Certificate_Name = HclTech.iautomate.Web Similarly check for any other duplicate keys and remove the last entry and save the file.
  5. Finally restart the service named HCL.iAutomate.EntityModel
    Figure 3. EntityModel (cont.)