Integration with Broadcom CA ITPAM

To manage / onboard Broadcom CA ITPAM as the RBA tool, perform the following steps:

  1. On the left menu bar, click Runbooks, 🡪 click Manage Runbook Tool. The Manage Runbook Tool appears.
    Figure 1. Manage Runbook Tool
  2. It lists the available runbook tools in a tabular view and lets the user to add a new runbook tool using Add New button. Users can also edit or delete the existing runbook tools.
  3. Click Add New to add a new tool or click to edit an existing runbook automation tool.
  4. Select an organization for which you need to create runbook tool in the Organization Name field.
  5. Type the runbook tool name in the Runbook Tool Name field.
  6. Select ITPAM from the Runbook Tool Type drop-down
  7. Select SOAP API as the integration method for ITPAM for the Integration Method field.
    Figure 2. Manage Runbook Tool (Cont.)
  8. Select one of the Authentication Type from BasicAuth / WindowsAuth.
    1. Selection of from BasicAuth / WindowsAuth requires you to enter –
      • User Id
      • Password
  9. Type the URL in the API URL. field.
  10. Sample URL - https://url.servicenow.com/api/now/v1/table/sc_request?sysparm_fields=#Columns
  11. In the Integration Method Type field select ‘POST’.
  12. Type the username and password in the User ID and Password field to get access to API web services.
  13. API URL, User ID, and Password are dependent on the selected integration method.
  14. Specify the path to get the consolidated scripts for the execution of runbooks in the Master Runbook Path field. This will be provided by respective Runbook Tool teams if they have a master runbook.
    Note:
    This is not a mandatory field. Users can change and run these scripts any time.
  15. Select Proxy Required, if the environment needs access to content from servers outside a firewall.
  16. Type the return code key in the Return Code Key field to identify the success or failure of runbook execution. E.g. status
  17. Type the return message key in the Return Message Key field to display the success or failure of runbook execution. E.g. errormessage
  18. Type the Toil Value (For Manual Execution) which implies the manual execution time of runbook under this tool (in minutes).
  19. Type the Toil Value (For Auto Execution) which implies the auto execution time of runbook under this tool (in minutes), if available else it’s a non-mandatory field.
    Figure 3. Manage Runbook Tool (Cont.)
    A screenshot of a computer Description automatically generated
  20. Click Submit / Update for adding a new tool or making changes to an existing tool. An appropriate success message will be displayed.