Welcome
Working with Platform
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
Data Pipeline
Data Pipeline enables seamless data flow by managing events, integrating data sources, and configuring destinations for unified and actionable customer insights.
Data Sources Overview
This document provides an overview of the supported sources in HCL CDP and explains how to configure these sources to collect and unify customer data.

Getting Started
Welcome to the documentation for HCL CDP, where you can find information about how to install, maintain, and use this service.
Installation
Learn more about HCL CDP installation and deploying core components of the product.
Administration
Learn about how to configure, manage, and maintain HCL CDP environments. It includes details on system setup, user management, permissions, integrations, and troubleshooting, ensuring seamless operation and efficient deployment of your continuous delivery processes.
Working with Platform
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
- CDP Overview
  This page talks about the importance of CDP and its benefits.
- Data Pipeline
  Data Pipeline enables seamless data flow by managing events, integrating data sources, and configuring destinations for unified and actionable customer insights.
  - Events Overview
    This page provides a brief overview of events and their role in your marketing campaigns.
  - App Events
    App events track various actions performed within an application. These events can be used for user segmentation and analytics. Some events are triggered automatically, while others require manual firing.
  - Event Dictionary
    The Event Dictionary standardizes and manages event schemas to ensure data consistency, integrity, and real-time control across all sources and destinations.
  - Data Sources Overview
    This document provides an overview of the supported sources in HCL CDP and explains how to configure these sources to collect and unify customer data.
    - JavaScript SDK
      This page provides a comprehensive guide to the HCL CDP JavaScript SDK, detailing its installation, usage, supported methods, and troubleshooting steps. The SDK facilitates seamless data tracking from your website to configured destinations, as defined in the HCL CDP Dashboard.
    - REST API
      This document provides detailed technical guidance on integrating the HCL CDP REST API to send website or app data to your configured destinations. Use this document alongside an Event Tracking Plan provided by your HCL CDP Customer Success contact to ensure proper and complete implementation.
    - SFTP Integration
  - Data Destinations
    This page explains the concept of destinations in HCL CDP, their connection modes, and provides a step-by-step guide for adding a destination.
- Customer One View
  This page introduces Customer One View, a feature designed to provide a comprehensive analysis of customer traits, actions, and engagement history for enhanced understanding and efficiency.
- Campaigns
  Campaigns in HCL CDP are Engagements, designed to boost brand awareness, enabling you to reach and convert users into potential customers.
Insights and Actions
This section details unify real-time dashboards and AI-driven intelligence to transform data into impactful outcomes.
Integrations
HCL CDP comes with predefined APIs like get profile and data ingestion APIs.
Settings
This section allows configuring product label, setting frequency caps, and so on.
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Data Sources Overview

This document provides an overview of the supported sources in HCL CDP and explains how to configure these sources to collect and unify customer data.

What is a data source?

A data source is any system or touchpoint that collects user data and events. This includes websites, mobile apps, CRM systems, and other platforms where user interactions occur.

HCL CDP aggregates data from multiple sources, creating a unified, enriched customer profile for each user. The more sources integrated into HCL CDP, the more comprehensive and accurate the customer profile becomes.

Once the data is collected, these events can be:

Sent to different destinations.
Used in marketing automation campaigns and workflows.

Sources Supported

HCL CDP supports a variety of sources for event and data collection. Some common source types include:

Websites
Mobile Applications
CRM Systems
APIs (e.g., HTTP integrations)
File-based integrations (e.g., SFTP uploads)

How to create a source in HCL CDP?

To create a source in HCL CDP, follow the steps below:

On the left pane of the home page, click the Data pipeline section, and click Source.
Click Create New source.
Choose the type of source you want to configure. Common types include:
- Javascript SDK: For tracking websites.
- HTTP: For direct API-based integrations.
- STFP: For file-based uploads of customer data.
Enter a descriptive name for the source.
Follow the provided links for specific instructions based on the selected source type:
- Javascript SDK: Add a JavaScript snippet to your website.
- HTTP: Use the provided API documentation for event tracking.
- STFP: Set up file transfer protocols for data uploads.

Benefits of Integrating Multiple Sources

Comprehensive Customer Profiles: Combining data from multiple touchpoints provides a richer understanding of your customers.
Enhanced Data Usability: Unified data can be used for precise marketing campaigns, automation workflows, and personalized experiences.
Cross-Channel Tracking: Monitor user behavior and interactions across platforms seamlessly.

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