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Documentation
This Help Center provides documentation on all aspects of the HCL Commerce+ product, from installation and deployment to operating and customization.
Operating
The topics in this section focus on tasks that are performed by business users, marketers, and customer support representatives to connect with partners and attract and satisfy customers.
Business Tools
Commerce+ allows you to manage various business tools such as Promotions, Catalog, Promotions, Inventory, and so on. Users accessing at least one business tool can see the Business Tools menu. The user can see tools that are accessible to the current user.
Store Management
Store management tool allows you to manage stores, taxes, shipping, and installments through the Commerce Lab.
Managing shipping
You can set up shipping at a store-level by using Commerce Lab.
Setting up shipping
Create your shipping charges, and all of the associated information by using the Shipping notebook.
Defining shipping codes
Shipping codes are used to group shipping charges together. For example, all oversized items could be assigned the same shipping code, Oversized. All fragile items could be assigned the shipping code Fragile. All perishable items could be assigned the shipping code Perishable.
Activating and deactivating shipping codes
For a shipping code to be applied to product or categories in an order, it must first be activated.

Documentation
This Help Center provides documentation on all aspects of the HCL Commerce+ product, from installation and deployment to operating and customization.
- Overview
  Welcome to the HCL Commerce+ overview. Explore these feature overviews to learn how Commerce+ operates. Refer to the related links listed at the end of each topic to access expanded product documentation.
- Deploying
  This section provides details on deploying HCL Commerce+. It explains how to download the Docker images and Git bundles that comprise the product, how to create a minimal environment, and how to plan for a full deployment. It details supported software versions, patches, and configurations to ensure the platform performs well.
- Migrating
  The following topics show how to migrate an existing HCL Commerce Version 9.1 environment to Commerce+. The process consists of an initial migration of your database contents. This is followed by a code migration. Both are fully described.
- Operating
  The topics in this section focus on tasks that are performed by business users, marketers, and customer support representatives to connect with partners and attract and satisfy customers.
  - Commerce Lab
    Accessible through a web-based interface, Commerce Lab enables users to manage all key aspects of their commerce operations, including catalogs, marketing, pricing, users, stores, customers, workspaces, sellers, and administrative functions—empowering teams with greater flexibility and control.
  - Business Tools
    Commerce+ allows you to manage various business tools such as Promotions, Catalog, Promotions, Inventory, and so on. Users accessing at least one business tool can see the Business Tools menu. The user can see tools that are accessible to the current user.
    - Search Tool
      The Search tool is accessible from the Commerce Lab. It enables several functionalities related to search, such as Search Term Associations, Search Analytics, Search Templates, and so on. It allows the admin to preview the search terms displayed on the storefront and delivers customized search results when customers search the storefront. Search analytics helps customers to understand the patterns and items users are searching.
    - Catalog Filter and Pricing tool
      Use the Catalog Filter and Pricing tool in Commerce Lab to create and manage catalog filters, price lists, and price rules. Sellers, Sales Managers, and Account Representatives can use the tool's flexible features to implement catalog filtering and pricing strategies that meet the site's business needs over time.
    - Catalogs tool overview
      Use the Catalogs tool in the Commerce Lab to manage catalogs, categories, catalog entries, merchandising associations, product attributes, and attachments in your store. The Catalogs tool lets business users create, and manage online catalogs. Catalogs provide a way of organizing the products that you want to sell. You define catalog data in groups of categories and products. Catalog data contains descriptions and pricing information for products and services.
    - Marketing Tool
      Use the Marketing tool in the Commerce Lab to create and manage marketing campaigns and other store content, excluding catalog content. You can use the extensive precision marketing features in the tool to deliver targeted marketing messages to customers.
    - Inventory tool
      Commerce+ offers various Packaged Business Capabilities (PBCs). This section explains the Commerce Lab tooling support for the Inventory.
    - Promotions Tool
      Use the Promotions tool in Commerce Lab to create and manage promotions that support the marketing campaigns for your site.
    - Customer Management
      Customer Management tools are used to manage business accounts and catalogs for Commerce Lab.
    - Store Management
      Store management tool allows you to manage stores, taxes, shipping, and installments through the Commerce Lab.
      - Page Composer tool
        The Page Composer tool lets business users manage store pages. The Page Composer tool is available only on Auth environment and specifically for use with React stores. This tool allows users to create store pages and assign SEO URLs to them.
      - Extended Sites Store Management
        You can create store quickly and easily from Commerce Lab Tools. The wizard asks a customer to provide some basic data about their store (name, description, and so on), allows the customer to select the storefront or catalog they want to use, and then creates the store. The resulting store has some unique data, but uses the storefront and catalog data from existing asset stores.
      - Store Management tool
        As a Seller, Site Administrator, or Channel Manager, you can use the Store Management tool in Commerce Lab to manage your stores. The Store Management tool in Commerce Lab replaces all of the store management features in Commerce+ Accelerator, except store creation and the ability to suspend and resume stores. Use the Store Creation wizard in Commerce Lab to create new stores.
      - Managing shipping
        You can set up shipping at a store-level by using Commerce Lab.
        Shipping
        You can add various shipping charges to your orders. For example, you can create shipping charges based on the weight of the order or the number of items in the order and charges independent of weight or quantity (fixed-rate charges). You can apply any combination of the three types of charges to an order.
        Example of shipping calculations
        Use the Shipping notebook to calculate shipping charges by using any of the following methods individually, or by adding the results of several of these methods together.
        Example: Configuring fixed amount shipping charges
        When shipping charges are based on weight ranges, the item weight is multiplied by the shipping charge for the range under which the weight falls. This is because the default setup in Commerce Lab is to use a per unit amount calculation range as opposed to a fixed amount calculation range.
        Setting up shipping
        Create your shipping charges, and all of the associated information by using the Shipping notebook.
        Defining your shipping data
        Before you use the shipping notebook in the Commerce Lab, define your shipping data in the shipping framework. After you define your shipping data, you can then enter it in the Shipping notebook. User can define Shipping Jurisdiction, Shipping Mode, and Shipping Code for any store selection.
        Defining jurisdictions
        Jurisdictions are geographical regions or zones that represent a country, region, province, territory, or ZIP code range in which you sell goods.
        Defining shipping modes
        The shipping mode is a way of shipping goods. More specifically, a shipping mode is the combination of a shipping carrier and the shipping service that is offered by that carrier. For example, ABC Shipping Company can have Overnight or Express delivery as their shipping modes.
        Defining shipping codes
        Shipping codes are used to group shipping charges together. For example, all oversized items could be assigned the same shipping code, Oversized. All fragile items could be assigned the shipping code Fragile. All perishable items could be assigned the shipping code Perishable.
        Defining shipping codes
        Use the Commerce Lab Tools to create new shipping codes..
        Activating and deactivating shipping codes
        For a shipping code to be applied to product or categories in an order, it must first be activated.
        Edit shipping codes
        Name of the shipping code can be changed if required. Use the Commerce Lab Tools to update the already existing shipping code.
        Delete shipping codes
        You can delete shipping codes which are no longer needed. Use the Commerce Lab Tools to delete the existing shipping code.
        Search shipping codes
        Use the Commerce Lab Tools to search the shipping codes.
        Refresh Shipping codes
        Use the Commerce Lab Tools to refresh page for shipping codes.
        Defining shipping charges
        Shipping charges are the monetary amounts that you charge your customers to ship their orders.
      - Managing taxes
        You can set up taxes at a store-level by using the Commerce Lab.
      - Installments tool
        Use the Installments tool in Commerce Lab to create and manage installment rules that support the payment methods for your site. Note that the Installments tool is available only in the Auth environment.
    - Workspace Management tool
      The Workspace Management tool is a graphical user interface tool that is used to manage workspaces and workspace-related activities. It provides a single view across all workspaces and all tasks in the workspaces where managers can see how work is progressing.
  - Analytics Tool
    Commerce Lab has the Analytics tool listed in the hamburger menu.
- Administering
  The site administrator performs the tasks needed to support day to day operations of the Commerce+ site.
- Extending
  Using Commerce+'s xC programming model, you can use HCL-provided extension points to extend existing Commerce logic. You can implement these extensions with the xC Customization toolkit provided by HCL. Commerce+ also provides Packaged Business Capability integrations that extend the product's reach and functionality.
- Securing
  These topics describe the security features of Commerce+ and how to configure these features.
- Performance
  Topics in the Performance section describe the means by which to plan, implement, test, and re-visit the optimization of Commerce+ site performance.
- Troubleshooting
  Topics in the Troubleshooting section highlight common issues that are encountered with Commerce+, and how they can be addressed or mitigated.
- Reference
  Topics in the Reference section contain all of the Commerce+ reference documentation.

Activating and deactivating shipping codes

For a shipping code to be applied to product or categories in an order, it must first be activated.

Procedure

Open Commerce Lab Tools and from the left navigation menu, select Business tools > Store Management > Shipping > Shipping codes. The Shipping Codes page is displayed for the selected store.
Select the shipping code to be activated or deactivated. Click Activate or Deactivate from Action menu as necessary.
The information in the Status column changes to Activated or Deactivated.