Collecting MustGather data for Quote PBC issues

Prepare the following MustGather information before you call HCL Customer Support to help with Quote PBC issues.

Procedure

  1. Configure the following trace strings.
    Component Trace string
    All Quote Logs 
    com.hcl.commerce.rfq=TRACE
    Logging Aspect 
    com.hcl.commerce.rfq.logging.RFQLoggingAdvice=TRACE
    Exception logs 
    com.hcl.commerce.rfq.logging=TRACE:com.hcl.commerce.rfq.exception=TRACE
    Controller logs 
    com.hcl.commerce.rfq.logging=TRACE:com.hcl.commerce.rfq.controller=TRACE
    Service logs 
    com.hcl.commerce.rfq.logging=TRACE:com.hcl.commerce.rfq.service=TRACE
    Utility logs 
    com.hcl.commerce.rfq.logging=TRACE:com.hcl.commerce.rfq.util=TRACE
    Security logs 
    com.hcl.commerce.rfq.logging=TRACE:com.hcl.commerce.rfq.security=TRACE
    For information about how to set trace strings, see Configuring logging for the Quote server.
  2. Reproduce the problem.

    Record the specific steps that you used to reproduce the problem and any details that might be relevant.

  3. You can view the quote logs as follows:
    Script location: /SETUP/bin in commerce_rfq_1.
    1. The following command may be used to view quote logs from outside the Quote Server Docker container:
      docker logs -f commerce_rfq_1
    2. You can also view the trace log file at /SETUP/app/logs/trace.log location .