Collecting MustGather data for general order issues

Prepare the following MustGather information before you call HCL Support to help with general order issues.

Procedure

Configure the following trace strings.
- In the Transaction server Docker container:
```
com.ibm.websphere.commerce.WC_ORDER=all:com.ibm.websphere.commerce.WC_CALCULATION=all:com.ibm.websphere.commerce.WC_INVENTORY=all:com.ibm.websphere.commerce.WC_USER=all 
```
  For information about how to set trace strings, see Configuring logging for the Transaction server.
Reproduce the problem.

Record the specific steps that you used to reproduce the problem and any details that might be relevant.
Collect the following files.
- From the Transaction server Docker container:
  - /opt/ol/wlp/usr/servers/transactionServer/logs/container/ts_"$HOSTNAME/messages.log
  - /opt/ol/wlp/usr/servers/transactionServer/logs/container/ts_"$HOSTNAME/trace.log

Run the following database queries to collect the necessary information from your database (output results in CSV format).

SELECT * FROM SITE
SELECT * FROM STORE WHERE STORE_ID = {YOUR_STORE_ID}
SELECT * FROM ORDERS WHERE ORDERS_ID = {YOUR_STORE_ID}	
SELECT * FROM ORDERITEMS WHERE ORDERS_ID = {YOUR_STORE_ID}