Collecting MustGather data for MigrateEncryptedInfo utility issues

Prepare the following MustGather information before you call HCL Support to help with MigrateEncryptedInfo utility issues.

Procedure

  1. Reproduce the problem.

    Record the specific steps that you used to reproduce the problem and any details that might be relevant.

  2. Collect the following files.
    • From the Transaction server Docker container.
      • /opt/ol/wlp/usr/servers/transactionServer/apps/ts.ear/xml/config/wc-server.xml
      • /opt/ol/wlp/usr/servers/transactionServer/apps/ts.ear/xml/config/CustomKeys.xml
      • /opt/ol/wlp/usr/servers/transactionServer/apps/ts.ear/xml/config/merchantKey.xml
      • /opt/ol/wlp/usr/servers/transactionServer/apps/ts.ear/xml/config/KeyEncryptionKey.xml
      • /opt/ol/wlp/usr/servers/transactionServer/apps/ts.ear/xml/config/newMerchantKey1.xml
      • /opt/ol/wlp/usr/servers/transactionServer/apps/ts.ear/xml/config/newMerchantKey2.xml
    • From the Utility server Docker container.
      • /opt/CommerceUtilities/logs/CCInfoMigration.log
      • /opt/CommerceUtilities/logs/MKChangeUserAndCCInfoMigration.log
      • /opt/CommerceUtilities/logs/MigrateEncryptedInfoError.log
      • /opt/CommerceUtilities/logs/migrateFailedRecords_TABLENAME.log
      • /opt/CommerceUtilities/bin/CCInfoDBUpdate.DBTYPE.txt
      • /opt/CommerceUtilities/schema/DBTYPE/migration/DBUpdate.txt
    Also provide the exact syntax that you used on the command line to run the MigrateEncryptedInfo utility.