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Documentation
This Help Center provides documentation on all aspects of the HCL Commerce+ product, from installation and deployment to operating and customization.
Administering
The site administrator performs the tasks needed to support day to day operations of the Commerce+ site.
Logging services
Commerce+ maintains a detailed set of logs related to a variety of processes and functions. These logs are available upon request.
Trace components
Use the following trace strings and logger information to gather the information that you need to troubleshoot problems.
… for Identity service issues
Prepare the following MustGather information before you call HCL Support to help with Identity service issues.

Documentation
This Help Center provides documentation on all aspects of the HCL Commerce+ product, from installation and deployment to operating and customization.
- Overview
  Welcome to the HCL Commerce+ overview. Explore these feature overviews to learn how Commerce+ operates. Refer to the related links listed at the end of each topic to access expanded product documentation.
- Deploying
  This section provides details on deploying HCL Commerce+. It explains how to download the Docker images and Git bundles that comprise the product, how to create a minimal environment, and how to plan for a full deployment. It details supported software versions, patches, and configurations to ensure the platform performs well.
- Migrating
  The following topics show how to migrate an existing HCL Commerce Version 9.1 environment to Commerce+. The process consists of an initial migration of your database contents. This is followed by a code migration. Both are fully described.
- Operating
  The topics in this section focus on tasks that are performed by business users, marketers, and customer support representatives to connect with partners and attract and satisfy customers.
- Administering
  The site administrator performs the tasks needed to support day to day operations of the Commerce+ site.
  - Member groups
    A member group is a grouping of members - users, organizations, or other member groups - used for various business purposes. Two kinds of member groups exist: implicit and explicit. An implicit member group contains users that share common attributes and are therefore considered members of a specific member group. An implicit member group specifies criteria or attributes that users must satisfy in order to be considered members of that member group. You can also explicitly exclude certain users although they satisfy the criteria. An explicit member group contains explicitly assigned users, who may or may not share common attributes. A member group can be both implicit and explicit at the same time.
  - Inventory management
    Use the HCL Commerce+ Inventory to manage your inventory and access your Inventory Locations (ILs), where your inventory is physically stored and is delivered or shipped from.
  - Approvals
    Accurate, secure transactions require that a second individual approve some electronic marketplace actions before they proceed. This individual, called an approver, can accept or reject requests to perform a specific action. During the organization registration process, the organization administrator selects the business processes for which they want to enable approval. This is done by signing up for the appropriate approval member group during membership registration. The organization administrator also populates the approver member groups. Only users within these groups have the authority to accept or reject requests to perform those actions for which approval has been enabled.
  - System Administration
    Commerce Lab allows you to manage transport, messages, scheduler, Connectors, registries, and security policies.
  - Staging environment
    An Commerce+ staging environment is a runtime environment where business and technical users can update and manage store data and preview changes. The changes can then be propagated to the production environment.
  - Workspaces
    Workspaces provide a powerful and flexible way to manage and preview changes to your e-commerce website without affecting the live production environment.
  - Commerce+ database
    As a site administrator, maintain the Commerce+ database and ensure that any Commerce+ utilities and processes that load and retrieve data from the database is configured to connect to the database properly.
  - Extracting and loading data
    Commerce+ provides utilities for preparing and loading data into a Commerce+ database. The loading utilities are flexible and you can continue to use these utilities when you customize the Commerce+ schema.
  - Administering Search
    HCL Commerce+ Search provides the core search capability for Commerce+, enabling product indexing and retrieval for customer queries across the storefront. It supports guided navigation, landing pages, and dynamic merchandising, helping shoppers quickly find relevant products while giving merchandisers tools to influence search results.
  - Logging services
    Commerce+ maintains a detailed set of logs related to a variety of processes and functions. These logs are available upon request.
    - Configuring logging for runtime environments
      You can manage logging and tracing configurations in your runtime environments by using Run Engine commands.
    - Trace components
      Use the following trace strings and logger information to gather the information that you need to troubleshoot problems.
      - … for attribute dictionary issues
        Prepare the following MustGather information before you call HCL Support to help with attribute dictionary issues.
      - … for catalog tool issues
        Prepare the following MustGather information before you call HCL Support to help with catalog tool issues.
      - … for Data Load issues
        Prepare the following MustGather information before you call HCL Support to help with Data Load issues.
      - … for Catalog filter tool issues
        Prepare the following MustGather information before you call HCL Support to help with Catalog filter tool issues.
      - … for price rule issues
        Prepare the following MustGather information before you call HCL Support to help with price rule issues.
      - … for IBM Db2 issues
        Prepare the following MustGather information before you call HCL Support to help with IBM Db2 issues.
      - … for initial kubernetes deployment issues
        Prepare the following MustGather information before you call HCL Support to help with initial Commerce+ deployment issues. This information will significantly speed up the troubleshooting process.
      - … for store preview issues
        Prepare the following MustGather information before you call HCL Support to help with store preview issues.
      - … for Google Analytics issues
        Prepare the following MustGather information before you call HCL Support to help with Google Analytics issues.
      - … for marketing issues
        Prepare the following MustGather information before you call HCL Support to help with marketing issues.
      - … for messaging issues
        Prepare the following MustGather information before you call HCL Support to help with messaging issues.
      - … for registration and login issues
        Prepare the following MustGather information before you call HCL Support to help with registration and login issues.
      - … for DOM inventory, BOPIS, or store locator issues
        Prepare the following MustGather information before you call HCL Support to help with DOM inventory, BOPIS, or store locator issues.
      - … for general order issues
        Prepare the following MustGather information before you call HCL Support to help with general order issues.
      - … for shipping and tax issues
        Prepare the following MustGather information before you call IBM Support to help with shipping and tax issues.
      - … for promotion issues
        Prepare the following MustGather information before you call HCL Support to help with promotion issues.
      - … for Scheduler issues
        Prepare the following MustGather information before you call HCL Support to help with Scheduler issues.
      - … for service provider (subscriptions and recurring orders) issues
        Prepare the following MustGather information before you call HCL Support to help with service provider (subscriptions and recurring orders) issues.
      - … for session management issues
        Prepare the following MustGather information before you call HCL Support to help with session management issues.
      - … for Spring framework issues
        Prepare the following MustGather information before you call HCL Support to help with Spring framework issues.
      - … for Query runtime issues
        Prepare the following MustGather information before you contact HCL Support to help with Elastic issues.
      - … MustGather data for search Ingest service issues
        Prepare the following MustGather information before you call HCL Support to help with the troubleshooting process.
      - … for access control issues
        Prepare the following MustGather information before you call HCL Support to help with access control issues.
      - … for business auditing issues
        Prepare the following MustGather information before you call HCL Support to help with business auditing issues.
      - … for cross-site scripting issues
        Prepare the following MustGather information before you call HCL Support to help with cross-site scripting issues.
      - … for MigrateEncryptedInfo utility issues
        Prepare the following MustGather information before you call HCL Support to help with MigrateEncryptedInfo utility issues.
      - … for SEO issues
        Prepare the following MustGather information before you call HCL Support to help with SEO issues.
      - … for SEOURLKEYWORDGEN issues
        Prepare the following MustGather information before you call HCL Support to help with SEOURLKEYWORDGEN issues.
      - … for Store Management issues
        Prepare the following MustGather information before you call HCL Support to help with Store Management issues.
      - … for authoring workspaces issues
        Prepare the following MustGather information before you call HCL Support to help with authoring workspaces issues.
      - … for approval-related issues
        Prepare the following MustGather information before you call HCL Support to help with approval-related issues.
      - … for Quote PBC issues
        Prepare the following MustGather information before you call HCL Customer Support to help with Quote PBC issues.
      - … for Identity service issues
        Prepare the following MustGather information before you call HCL Support to help with Identity service issues.
  - Business events
    Each time that a command triggers a business event, a record is added to the BUSEVENT database table to persist data from the event. Event listeners and external systems (such as the Marketing component, a back end order management system, or an external analytics system) can use this data to perform further processing.
  - Business Object thresholds
    Applying limits on business operations reduces the risk of system attacks where unbound conditions might result in system failures.
- Extending
  Using Commerce+'s xC programming model, you can use HCL-provided extension points to extend existing Commerce logic. You can implement these extensions with the xC Customization toolkit provided by HCL. Commerce+ also provides Packaged Business Capability integrations that extend the product's reach and functionality.
- Securing
  These topics describe the security features of Commerce+ and how to configure these features.
- Performance
  Topics in the Performance section describe the means by which to plan, implement, test, and re-visit the optimization of Commerce+ site performance.
- Troubleshooting
  Topics in the Troubleshooting section highlight common issues that are encountered with Commerce+, and how they can be addressed or mitigated.
- Reference
  Topics in the Reference section contain all of the Commerce+ reference documentation.

Collecting MustGather data for Identity service issues

Prepare the following MustGather information before you call HCL Support to help with Identity service issues.

Procedure

If you are facing problems with logon, collect the HAR file.
If you face problems with tools displaying after logging in, collect the HAR file and logs from the PBCs.
If transaction server is included in the deployment, add the following to the trace before collecting the logs:
```
com.ibm.commerce.foundation.rest.handlers.JwtBearerAuthHandler=all
```