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Documentation
This Help Center provides documentation on all aspects of the HCL Commerce+ product, from installation and deployment to operating and customization.
Troubleshooting
Topics in the Troubleshooting section highlight common issues that are encountered with Commerce+, and how they can be addressed or mitigated.
Search issues
If you encounter problems while you use Commerce Search, refer to the troubleshooting information to help determine the problem and find possible solutions.

Documentation
This Help Center provides documentation on all aspects of the HCL Commerce+ product, from installation and deployment to operating and customization.
- Overview
  Welcome to the HCL Commerce+ overview. Explore these feature overviews to learn how Commerce+ operates. Refer to the related links listed at the end of each topic to access expanded product documentation.
- Deploying
  This section provides details on deploying HCL Commerce+. It explains how to download the Docker images and Git bundles that comprise the product, how to create a minimal environment, and how to plan for a full deployment. It details supported software versions, patches, and configurations to ensure the platform performs well.
- Migrating
  The following topics show how to migrate an existing HCL Commerce Version 9.1 environment to Commerce+. The process consists of an initial migration of your database contents. This is followed by a code migration. Both are fully described.
- Operating
  The topics in this section focus on tasks that are performed by business users, marketers, and customer support representatives to connect with partners and attract and satisfy customers.
- Administering
  The site administrator performs the tasks needed to support day to day operations of the Commerce+ site.
- Extending
  Using Commerce+'s xC programming model, you can use HCL-provided extension points to extend existing Commerce logic. You can implement these extensions with the xC Customization toolkit provided by HCL. Commerce+ also provides Packaged Business Capability integrations that extend the product's reach and functionality.
- Securing
  These topics describe the security features of Commerce+ and how to configure these features.
- Performance
  Topics in the Performance section describe the means by which to plan, implement, test, and re-visit the optimization of Commerce+ site performance.
- Troubleshooting
  Topics in the Troubleshooting section highlight common issues that are encountered with Commerce+, and how they can be addressed or mitigated.
  - MustGathers
    Use the following information to gather the information that you need to troubleshoot problems while working with HCL Commerce+.
  - Search issues
    If you encounter problems while you use Commerce Search, refer to the troubleshooting information to help determine the problem and find possible solutions.
    - Slow Elasticsearch-based Query API
      Troubleshoot and resolve slow response times for the Elasticsearch-based Query API.
    - Elasticsearch index build issues
      Identify potential errors when building the Commerce Search index using Elasticsearch.
    - Solr Search Build Index
      When the indexing process does not complete or the expected products do not appear in the search results, it may indicate issues during the Solr index build process.
    - INTEGRITY_CHECK_FAILED_DURING_DECRYPTION Caused by StringIndexOutOfBoundsException in Solr-based search
      You may experience the following error during Solr-based search operations. This issue appears in the search-app logs and accompanied by a decryption failure and a StringIndexOutOfBoundsException.
  - Catalogs issues
    If you encounter issues while you are using the Catalogs tool, review this troubleshooting topic to solve common problems.
  - Contacting HCL Customer Support
    HCL Customer Support provides assistance with product defects. Contact HCL if you require assistance with an Commerce+ problem.
- Reference
  Topics in the Reference section contain all of the Commerce+ reference documentation.

Search issues

If you encounter problems while you use Commerce Search, refer to the troubleshooting information to help determine the problem and find possible solutions.

Successfully troubleshooting issues helps reduce complexity when encountering errors in Commerce Search.