WebSphere Commerce EnterpriseWebSphere Commerce Professional

Overriding shipping charges

You can negotiate with a customer and override the shipping charges on an order in Pending or Edit state if you have the authority to do so. You should discount shipping charges only within the limits that are set for you by your administrator; otherwise, the order will become blocked.

About this task

Note: You cannot override the shipping charges on a quote.

To override shipping charges for an order:

Procedure

  1. Log on to the IBM Sales Center.
  2. Select a store.
  3. Create an order or find an order for which you want to override shipping charges.
  4. If this order has already been submitted, click Edit.
  5. Go to the Order Items page, and add order items or modify existing items as necessary.
  6. Click the Apply button to apply your changes before clicking on the Payment page.
  7. Modify the payment information as necessary.
  8. Click Shipping.
  9. On the Shipping Charges Override page, perform the following actions for each mode for which you want to override the shipping charge:
    1. Select the mode in the Shipping Carriers table.
    2. Perform one of the following actions:
      • Enter a total shipping charge in the Enter negotiated value field in the Charge column.

        Note: The amount entered or displayed in this field is only an estimate. The actual discount applied by the IBM Sales Center to the shipping charges is based on the percent of discount off the shipping charge that is entered in the Percent off column.

      • Enter an amount of discount off the shipping charge in the Enter negotiated value field in the Amount off column.

        Note: The amount entered or displayed in this field is only an estimate. The actual discount applied by the IBM Sales Center to the shipping charges is based on the percent of discount off the shipping charge that is entered in the Percent off column.

      • Enter a percent of discount off the shipping charge in the Enter negotiated value field in the Percent off column.

        Note: The actual discount applied by the IBM Sales Center to the shipping charges is based on the entry in this field.

      Note: If the value that you enter using any of these actions results in an override amount that exceeds the amount set for you by your administrator, a warning dialog box is displayed. If you decide to continue and click Yes, the order is blocked. The blocked order will have to be unblocked by an authorized person before it can be released to fulfillment.

    3. Select a reason for the discount from the Override reason list.
    4. Optional: View the Previous modifier field to see the ID of the last user who applied a discount.
    5. Optional: Enter any comments that you want to add in the Comment field.

      Note: The total length of the comment cannot exceed 254 characters.

    6. Click Apply to save your changes.
  10. Click OK.
  11. Click Submit.