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User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Operating
IBM Sales Center for WebSphere Commerce
Orders
You can use the IBM Sales Center to create an order for a new or existing customer by beginning with a new order. Alternatively, you can create a new order based on the information in an existing order or quote. You can also modify many of the details in an existing order (such as item quantities, shipping addresses, payment methods, and so on) after the order is submitted but before all items in the order have been fulfilled. In addition, you can view and work with merchandising associations related to the items in an order as well as view marketing promotions that might be of interest to the customer.
Canceling an order
You can cancel an order before it has been submitted or between submission and fulfillment.

Canceling an order

You can cancel an order before it has been submitted or between submission and fulfillment.

Procedure

Log on to the IBM Sales Center.
Select a store.
Find the order that you want to cancel.
On any of the Order editor pages, click Cancel Order. You will be prompted to comment on the reason for canceling the order.
Type your comments in the Comments field, and click OK.