Troubleshooting : Unable to save CEA communications service settings

The Communication Enabled Applications communication service settings will not save changes when configuring the WebSphere Application Server.

Problem

When configuring the WebSphere Application Server during installation of the WebSphere Application Server Communications Enabled Applications (CEA) for setting up coshopping, changes to the communications service do not save. In the configuration panel of Communications Enabled Applications, if the context root is blank and changes continue to not save, the user/group for CEA may be incorrect.

Solution

When installing CEA if the user/group used is not the same that was used when installing the WebSphere Application Server this issue will occur. Check the WAS_installdir and ensure all folders and files belong to same user: wasuser and group wasgrp. If the user and group are not the same, make the appropriate changes and return to configuring the WebSphere Application Server for CEA communications service.