Welcome
BigFix SaaS User Guide
This guide is for the regular users of BigFix SaaS.
User Management
The User Manager application in BigFix SaaS provides administrators with a robust interface to efficiently manage user accounts, roles, permissions, and activities in BigFix SaaS. This guide walks you through the process of creating new users, disabling or deleting existing users, setting passwords, managing roles, and more, ensuring you have a smooth and efficient experience.
Creating a new user
Creating a new user in BigFix SaaS user management application involves a series of steps to ensure proper access and security.

BigFix Documentation Homepage
BigFix SaaS Documentation
Welcome to BigFix SaaS, your comprehensive solution for cloud-based endpoint management. BigFix SaaS combines the reliability and control of BigFix with the flexibility of the cloud. Whether transitioning from an on-premises setup or exploring new possibilities, BigFix SaaS delivers simplicity, scalability, and security.
BigFix SaaS Overview
BigFix SaaS is a software-as-a-service based endpoint management platform that automates the management, patching, and inventory of nearly 100 different operating system versions.
Introduction
BigFix SaaS is an endpoint management platform that automates patch management and inventory across various operating systems and apps. Benefits include cost savings, accessibility, scalability, automatic updates, quick deployment, reliability, high compatibility, SaaS security, and reduced hardware requirements.
Getting Started with BigFix SaaS
This guide helps you get started with BigFix SaaS solution for managing your endpoints. BigFix SaaS is designed to simplify and streamline the management of users, devices, and deployments within your organization.
BigFix SaaS User Guide
This guide is for the regular users of BigFix SaaS.
- My Dashboard
  My Dashboard is the main page where users can add devices to their deployment and access additional functionality through icons for notifications and user profiles. The platform allows customization with light or dark mode at the account level, affecting all users. To maximize BigFix's capabilities, users are encouraged to add organization devices by clicking Add device and following on-screen prompts.
- CyberFOCUS
  CyberFOCUS is a threat intelligence and remediation feature within BigFix SaaS Remediate that provides visibility into CISA KEV (Known Exploited Vulnerabilities) and MITRE ATT&CK reports. It enables users to assess their security posture and take proactive remediation actions based on real-world threat intelligence.
- Deployment Manager
  The Deployment Manager in BigFix streamlines the process of executing actions on devices within a deployment. It allows users to initiate and monitor deployments, which can range in complexity from quick tasks completed in minutes to more involved processes that may take days to finish on all targeted devices.
- Device Explorer
  The Device Explorer app in BigFix allows to view and explore their linked devices in a table format, displaying important details like device name, last connection time, OS information, and device type. To simplify device exploration use filter or device search. Click on specific device to access more details.
- Fixlet Explorer
  Fixlet Explorer enables users to view and manage Fixlets, which are sets of instructions for the BigFix agent to execute on devices. Users can filter and deploy Fixlets, access detailed information on CVEs, and navigate through a data table displaying relevant Fixlet details.
- Fixlet Streams
  Fixlet Streams help to automate the process of remediating endpoint vulnerabilities, such as patch and update deployments, while offering flexibility for manual intervention when critical issues arise. The feature ensures routine security and compliance tasks are handled efficiently, freeing up IT teams to focus on strategic initiatives. Additionally, it allows for ad-hoc remediation, enabling swift responses to urgent issues like zero-day vulnerabilities.
- Protection Level Agreement (PLA)
  Protection Level Agreements are a set of baselines that combine device contexts, and desired patch levels and compliance standards for a given set of Fixlets against agreed-to organisational service levels by key stakeholders including IT, Security, and the overall organization.
- User Management
  The User Manager application in BigFix SaaS provides administrators with a robust interface to efficiently manage user accounts, roles, permissions, and activities in BigFix SaaS. This guide walks you through the process of creating new users, disabling or deleting existing users, setting passwords, managing roles, and more, ensuring you have a smooth and efficient experience.
  - Creating a new user
    Creating a new user in BigFix SaaS user management application involves a series of steps to ensure proper access and security.
  - Editing user profile
    You can edit your own profile to keep your information up to date. Here’s how you can easily edit your profile from the BigFix SaaS home page.
  - Managing roles
    This topic explains how to create and manage user roles in the BigFix SaaS User Management app. This feature streamlines managing roles in BigFix involving creating, editing, and assigning roles to control user access, associated devices, and application permissions.
Guides in PDF format
This section contains links to PDF versions of all the BigFix SaaS product guides.
Frequently Asked Questions

Creating a new user

Creating a new user in BigFix SaaS user management application involves a series of steps to ensure proper access and security.

Before you begin

The User Manager app is visible only to administrators. Ensure you are logged in as an administrator to access this app.

About this task

First, an administrator logs into the user management dashboard. From there, the admin selects the option to add a new user, which typically prompts a form requiring essential details such as the user's name, email address, and role within the organization. Once the information is submitted, BigFix sends a confirmation email to the new user with a link to login, set password, and complete the account setup. This process ensures that the new user has access to appropriate features and resources while maintaining security protocols.

To create a new user, complete the following steps:

Procedure

Accessing the User Manager
1. Log in to BigFix SaaS as an administrator.
2. To navigate to the User Manager section, click Apps and click User Manager.
3. On the User Manager page, ensure Users tab is selected and click + on the toolbar.
Entering User Information: In the Create User popup, enter the user's first name, last name, email address, and confirm email. Click Next.
Assigning Roles: The roles determine the BigFix SaaS applications and the devices the user can access. Select a role for the user from the available list and click Next.
Summary:
- Verify user email ID, role, and application access.
- Read the information about welcome mail and the password security requirements.
- Click Create.

Results

User is successfully created. Upon BigFix SaaS account creation, the user receives a welcome email with the log in link and temporary password. When logging in, the user can set up a new password.

What to do next

Using the credentials sent through email, log in to BigFix SaaS application.
When you log in for the first time, it prompts you to change the password. Enter a password according to the password rule, confirm new password, and click change password.
After the password is changed, it redirects to the log in page. Once the user logs in, the dashboard is displayed.

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