Welcome
BigFix Patch Workbench Add-On
This topic provides an overview of BigFix Patch Workbench, an automated solution that streamlines patch deployment, reduces tool fragmentation, integrates with ServiceNow, and enhances compliance and productivity across ITSM processes.
User Guide
This user guide offers clear instructions for setting up and configuring BigFix Patch Workbench. It helps you quickly understand and efficiently use all the main features.
Schedule Patching
This topic provides step-by-step instructions for scheduling patching activities in ServiceNow using the Patch WorkBench. It covers logging in, creating a new patching schedule, completing required fields, and selecting patches for deployment.

BigFix Documentation Homepage
BigFix AEX
Welcome to the BigFix AEX (Advanced Endpoint Management) documentation.
Runbook AI (Add-on)
The Runbook AI (Add-on) is designed for both BigFix Runbook AI administrators and end users who are working towards the resolution of IT support tickets. Its primary purpose is to help BigFix administrators to easily monitor the health of their servers and initiate well-informed recovery actions with specialized Runbooks AI.
CISA Known Exploited Vulnerabilities (KEV): Overview
The Known Exploited Vulnerabilities (KEV) Content Pack is available as an add-on for BigFix. It is a collection of BigFix Fixlets that is derived from extensive research of the CISA KEV catalog, NVD, and Vendor Advisories. This KEV Content Pack provides BigFix operators with the ability to quickly identify endpoints with vulnerabilities that are high-risk and time-sensitive given that they are known to have been exploited or are actively being exploited.
Payment Card Industry (PCI) Add-on User Guide
The BigFix PCI DSS Add-On is a premium component that provides security configuration checklists that are based the Payment Card Industry Data Security Standard (PCI DSS). These compliance checks are designed to help ensure continuous compliance at every endpoint in your organization.
RHEL ESU Add-On User's Guide
BigFix content supporting Red Hat's Extended Update Support (EUS) and Extended LifeCycle Support (ELS) patching program is available as an add-on to the BigFix Patch, BigFix Lifecycle, and BigFix Compliance products.
Service Graph Connector Integration
The Service Graph Connector is available as an add-on for integrating BigFix Inventory with your CMDB. The connector is designed to support common use cases and requires additional customizations to meet your specific business process requirements. Successful implementation of the connector requires thorough assessment and due diligence, and could involve modifications to input fields or the implementation of specialized reconciliation processes to align with your internal workflows.
Windows ESU Patch Add-On User's Guide
BigFix content supporting the Extended Support Updates (ESU) patching program from Microsoft® is available as an add-on to BigFix Patch, BigFix Lifecycle and BigFix Compliance.
BigFix Patch Workbench Add-On
This topic provides an overview of BigFix Patch Workbench, an automated solution that streamlines patch deployment, reduces tool fragmentation, integrates with ServiceNow, and enhances compliance and productivity across ITSM processes.
- BigFix Patch Workbench Add-On
  This topic provides an overview of BigFix Patch Workbench, an automated solution that streamlines patch deployment, reduces tool fragmentation, integrates with ServiceNow, and enhances compliance and productivity across ITSM processes.
- Prerequisites
  This topic provides detailed information about the system prerequisites.
- Installation and configuration
  This topic provides step-by-step instructions for installing and configuring BigFix Patch Workbench. It covers system requirements, installation procedures, and initial configuration to ensure proper setup.
- User Guide
  This user guide offers clear instructions for setting up and configuring BigFix Patch Workbench. It helps you quickly understand and efficiently use all the main features.
  - Create Schedule
    This topic explains how to create and configure a patching schedule to automate patch deployment.
  - Selection of Computers for Patches
    This topic describes the process for selecting computers to include in a patching schedule.
  - Schedule Patching
    This topic provides step-by-step instructions for scheduling patching activities in ServiceNow using the Patch WorkBench. It covers logging in, creating a new patching schedule, completing required fields, and selecting patches for deployment.
Add-ons guides in PDF format
Below is a comprehensive list of links to the Add-ons user guides available in PDF format, designed to assist users in navigating and utilizing the software effectively:

Schedule Patching

This topic provides step-by-step instructions for scheduling patching activities in ServiceNow using the Patch WorkBench. It covers logging in, creating a new patching schedule, completing required fields, and selecting patches for deployment.

About this task

Follow these steps to ensure patches are scheduled and managed efficiently:

Procedure

Log in > ServiceNow and search for Patch WorkBench. Once on the Patch WorkBench page, scroll down to locate the Patch Policy dropdown menu.
Create New to initiate the creation of a new scheduled patching activity.
Complete all required fields (marked with “*”) as appropriate, then click Submit to proceed.
Click on Schedule Patching to proceed with the patch scheduling process.
Name of the scheduled patching task you created in the previous step to add patches for deployment.
Under Condition to Select Patch, choose the appropriate field(s) and apply filters as needed to specify which patches should be included in the patching cycle.