DEX Profiles

Experience Officer = Executive

• Reporting to the CTO as the EUEM / DEX manager

• Responsibility: More reporting & strategic planning - Less operations

• Goal: Improve productivity, retain talents, attract talents

DEX / System Administrator = BigFix Operator

• Monitoring & Reporting (trend analysis over time, where are the anomalies today, proactive analysis)

• Operations & Remediation (guided)

• Responsibility: Configure/Customize the DEX solution AND operate through the DEX solution on a daily basis

IT / Help Desk Operator = L2 support

• reactive support to the employees / end-users

End-User = Employee