Troubleshooting BigFix DEX

Throubleshooting BigFix DEX.

Go to overview > as an admin > identify problems

if there is a problem, troubleshoot

RCA of the problem > this means drill-down to devices and further ? identify why do you have a low score

next steps is to remediate the issue

Troubleshooting is the activity to

DEX Score, Experience, second-level scores

Common issues and root causes

1. Common Issues and Root Causes

   • Data Not Reporting

   • Delayed Metrics or Gaps

   • Missing Endpoints

   • Incorrect DEX Scores

   • Duplicated Devices or Profiles

2. Troubleshooting by Category

   • Agent-Level Issues

     • Agent Not Reporting

     • Performance Data Not Collected

     • Log File Locations

   • Network and Connectivity

     • Relay Communication Failures

     • Proxy or Firewall Blocks

   • Profile Configuration

     • Misconfigured or Missing Profiles

     • Profile Deployment Issues

   • Data Analysis Failures

     • Analysis Not Populating

     • Incorrect Baselines

   • Dashboard and Console Issues

     • DEX Panel Not Loading

     • Graphs Not Displaying Properly

3. Troubleshooting Tools and Logs

   • DEX Logs and Locations

   • Using the BigFix Console for Debugging

   • Diagnostic Tools and Utilities

4. Best Practices for Issue Resolution

   • Checklist Before Raising Support Tickets

   • Data Collection for Support

   • Recommended Monitoring Practices

5. Advanced Troubleshooting Scenarios

   • On-Demand Scenario Failures

   • Scripted Analysis Failures

   • Custom Score Troubleshooting

6. Error Codes and Interpretation

   • Common DEX Error Messages

   • Suggested Fixes or Workarounds