Timeout setting
About this task
If
timeout is exceeded, an error is reported in BESClient log, similar
to:
Command failed (Thread execution failed due to timeout, process was terminated.) wait
"C:\Program Files (x86)\BigFix Enterprise\BES Client\LMT\CIT\deltarun.bat" (action:577086755)
If a specific endpoint requires more time for a command completion (timeout is reached with the default value), for example machine performance is low or there is much data to process, then the value can be adjusted, accordingly.
Note: Timeout properties:
- For BigFix Inventory: BFI_Wait_Timeout_Override
- default value: 300
- used in capacity scans, software scans, detailed hardware scan, enterprise applications discovery
- For CIT Signatures: CITTEST_Wait_Timeout_Override
- default value: 900
- used in CIT signatures troubleshooting fixlets
To change the settings, perform these steps:
Procedure
- Log in to BigFix Console.
- In , select a computer.
- Right click on the computer and select Edit Computer Settings. Edit Settings for Computer <computer_name> window appears.
- Click Add. Add Custom Setting dialog box appears.
- In the Setting Name field, enter the timeout property as setting name.
- In the Setting Value field, enter the value of time in seconds.
- Click OK. New setting appears on the Custom Settings list.
-
Click OK on the bottom of Computer Settings window to send
modified properties to the endpoint.
Result: After the action status changes to "Completed", the settings are saved on the computer.
Adding property to multiple computers at once
About this task
Procedure
- Log in to BigFix Console.
- In , select multiple computers and right click on one of them.
- In the menu choose, Edit Computer Settings. A new window appears.
- Select Custom Setting.
- In the Name field, enter the timeout property as setting name.
- In the Value field, enter the value of time in seconds.
-
Click OK on the bottom of Computer Settings window to send
modified properties to the endpoints
Result: After the action status changes to "Completed", the settings are saved on the computers.
For more information about editing computer settings see, Edit Settings for Computer.