The list of new features introduced in 26.1.0 release of HCL MaxAI are as follows:

The following table lists the known issues in MaxAI in 26.1.0 release:

If you encounter a problem that you cannot resolve by referring the documentation, your company's designated support contact can log a call with HCL technical support. Use these guidelines to ensure that your problem is resolved efficiently and successfully.

MaxAI is a suite of cloud-native applications, designed to run on Kubernetes clusters, deployed using Helm charts for simplified deployment and management.

Before beginning the MaxAI installation, ensure your environment meets all the following requirements. These components work together to create the foundation for your MaxAI deployment:

The MaxAI deployment bundle contains several interconnected components that work together to provide a complete deployment solution.

Complete these verification steps before beginning the deployment process. This systematic approach helps identify potential issues early and ensures a smooth deployment experience.

The deployment process follows a sequence that builds upon previous steps, ensuring each component is appropriately configured before proceeding to the next phase.

To remove MaxAI from your cluster, follow these steps to ensure complete cleanup:

From release 26.1.0, HCL MaxAI is available for on premises installation.

When you plan your MaxAI installation, ensure that you have set up your system correctly, and that you have configured your environment to deal with any failures.

You must run the Unica installer to start the installation of MaxAI. The Unica installer starts the product installer during the installation process. Make sure that the Unica installer and the product installer are saved at the same location.

You can choose to disable MaxAI or uninstall it.

MaxAI is a suite of cloud-native applications, designed to run on Kubernetes clusters, deployed using Helm charts for simplified deployment and management.

You must apply some configurations that are available on the Unica Platform, via Unica Platform UI, so that the MaxAI services (config service) can access and use these configurations for MaxAI components, which results in pods and services coming up smoothly.

If you add a new partition, you must register a new partition in the MaxAI assistant.

MaxAI features consume varying amounts of OpenAI API tokens depending on the request context, input size, and complexity.

To support traceability and audit requirements, MaxAI stores conversation logs in the ce_metering_db database. These logs contain user interactions, including conversation details, requests, responses, timestamps, and message roles.

In release 25.1.1, MaxAI introduced multilingual support when using the features of MaxAI.

Before beginning this setup, please ensure your system meets the following requirements:

Before diving into the terminal commands, it is helpful to understand how the components of this system work together to serve language models efficiently.

To the setup the LLM, you must perform the following procedures:

HCL Unica MaxAI is the AI-powered intelligence layer of Unica+, providing a family of specialized AI agents that help marketers work faster and smarter across the entire Unica suite.

MaxAI Conversational Agent, also known as the MaxAI Assistant helps in real-time decisions and optimizations.

Campaign Creation Agent allows users to describe campaign objectives in natural language, enabling the system to generate campaign flowcharts based on historical data and past performance. The agent supports both starting from scratch and leveraging past successful campaigns.

To create journeys using MaxAI, first refer to the Journey Admin Guide, specifically the Journey AI Support (Add Journey via MaxAI) chapter, for details on the required system configuration and permissions setup for MaxAI.

MaxAI Content Generation enables a Marketer to effortlessly optimize the content of their emails in Unica Deliver and Rich Text Fields during Offer creation or Offer modification in Centralized Offer Management. With intelligent AI-driven suggestions, marketers can instantly refine their messaging for better clarity, tone, and impact ensuring that the core message resonates with their audience.

MaxAI Insights agents provide the following insights:

Optimize Agentic AI is built on a multi-layered security and licensing model, this feature streamlines the process of creating, listing, and analyzing optimization sessions via natural language processing.

In release 25.1.1, MaxAI introduced Multilingual support. If multilingual support is not working on MaxAI, contact your administrator.

Your AI assistant embedded in HCL Unica+

How MaxAI handles your data and protects your privacy.

What the disclaimer means and when to verify AI-generated content.