Queries - Examples

The following sections contain examples for proper queries that you can ask MaxAI related to Unica or HCL Discover.

Queries for Navigation Ease in Unica

Query MaxAI Response
What is the list of products available in the Unica ecosystem?
Which of these should I use to create a new user?
Ok, how do I create a user group in Unica Platform?
Great, now tell me more about Deliver.
How do I set up an email template in Deliver?
Do you have templates I can use, or where can I find industry HTML templates?

Queries for Email Open Rate

Query MaxAI Response
How can I design an email newsletter?
How do I create a dynamic email that adjusts based on user behavior?
What’s the best time to send emails for higher open rates?
Can you suggest some templates for email newsletters?
I need help regarding travel industry newsletter.
Give me some content suggestion for travel newsletter.
Can you recommend a better subject line?
What are my top-performing email subject lines?
How can these newsletters be delivered via journey?

Queries to Measure and Optimize Marketing Performance

Query MaxAI Response
Show me the list of active journeys in the system.
How is the “Home Loan Application Below” journey performing?
What are the milestones defined for this journey?
Which milestones are seeing more drop offs and provide the recommendations to improve?
How many audience reached the last milestones as compared to those entered.
Show me the list of completed journeys
Back to Home Loan Application Below” journey, show me channel performance

Queries for Unica Plan

Action Description Examples
LIST To see a list of available approvals:
  • Ask for created approvals
  • Ask for assigned approvals
  • Ask for all approvals: Created and Assigned
  • Show me all approvals that are assigned to me
  • List approvals created by me
  • Give me all approvals
CREATE To create a new approval
  • Create an approval named 'Campaign Approval' due in 5 days
  • Create approval 'Travel Approval' with due date 2024-12-31 and offer list 'Year End Deals'
  • Create approval 'Expense Report' and assign to John
  • Create 'Budget Approval' approval due in 10 days and assign to Alice and Bob
  • Create 'Budget Approval' approval due in 10 days and assign to Alice and Bob in sequential order
  • Create 'Budget Approval' approval due in 10 days and assign to Alice and Bob in parallel sequencing
  • Create approval 'Contract Review' with offer 'Discounted Rate' and assign to 'Charlie' which is due in 10 days
  • Create 'Vendor Agreement' approval with offer list 'Q4 Promotions' and assign to Frank
  • Create approval with below details: Name: Auto Car Loan Due date: 31-03/2025 assignee: David offer: Car Loan1
  • If you create an approval without assigning a security policy, the system assigns the default security policy to the approval. For example:

    Create approval with below details: Name: Auto Car Loan Due date: 31-03/2025 assignee: David offer: Car Loan1

    In this case, system assigns the default security policy to the approval.

  • If you create an approval and security policies have already been created, the system prompts you for to assign a security policy. For example:

    Create approval with below details: Name: Auto Car Loan Due date: 31-03/2025 assignee: David offer: Car Loan1

    In this case, system prompts you to assign from the available security policies: Global | Local. Type one of the available values.

  • Creating an approval with the security policy. For example:

    Create approval with below details: Name: Auto Car Loan Due date: 31-03/2025 assignee: David offer: Car Loan1 security policy: global

    In this case, system sets the security policy mentioned by you.

ASSIGN To assign an existing approval to a user or update the due date of an approval.
  • Assign the 'Expense Report' approval to John
  • Give the approval 'Project Plan' to Jane and Bob
  • Give the approval 'Project Plan' to Jane and Bob in sequential order
  • Give the approval 'Project Plan' to Jane and Bob in parallel
  • Assign due date of 05/01/2026 to approval Marketing Campaign Budget
  • Set the due date for 'Travel Request' approval to 2024-12-31
  • Set the due date for 'Travel Request' approval to 2024-12-31 and assign to John
UPDATE STATUS To change the status of an existing approval, including approving the approval or denying the approval.
  • Submit 'Travel Request' approval for review
  • Cancel the review of 'Travel Request' approval
  • Finish the review of 'Purchase Order' approval
  • Approve the approval 'Purchase Order'
  • Deny the approval 'Travel Request'
  • Update approval status to approved
  • Change status of 'Marketing Campaign' approval to denied
OFFERS To add an offer or offer list to an existing approvals
  • Add offer 'Summer Sale' to 'Marketing Campaign Budget' approval
  • Attach offer list 'Holiday Deals' to 'Year End Approval' approval