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HCL Contact Optimization User's Guide
HCL® Contact Optimization is a web-based extension of HCL Campaign that allows you to determine the optimal contact strategy for each customer. You can optimize over time, looking across the proposed offers and channels across multiple marketing campaigns.
Administering Contact Optimization
There are many aspects of HCL® Contact Optimization you can configure to improve performance.

Administering Contact Optimization

There are many aspects of HCL® Contact Optimization you can configure to improve performance.

This section describes many of the optional configuration steps you can take to enhance your Contact Optimization installation.