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HCL Contact Optimization System Tables Data Dictionary
The HCL® Contact Optimization system tables document is intended to help your company understand the HCL Contact Optimization data model for integration purposes.

HCL Contact Optimization system tables overview

The HCL® Contact Optimization system tables document is intended to help your company understand the HCL Contact Optimization data model for integration purposes.

Important: Unless otherwise stated, do not modify the Contact Optimization system tables directly (rather than through the user interface). If you modify the Contact Optimization system tables directly, you may compromise the application functionality and make it more difficult for HCL Technical Support to resolve any problems that may occur.