Configuring Contact Optimization for a multi-locale environment
The multi-locale feature requires some specific settings in your databases.
Contact Optimization supports multiple languages and locales for a single installation. For more information about the multi-locale feature, see the HCL® Campaign Installation Guide.
If you are using an Oracle database: When configuring your Contact Optimization server settings, add the following to the Contact Optimization server file:
set NLS_LANG=AMERICAN_AMERICA.UTF8
- When configuring your database tables, run one of the following
scripts from the Campaign/ddl/unicode directory
to create system tables:
- aco_systab_sqsvr.sql for Microsoft™ SQL Server databases
- aco_systab_db2.sql for HCL® DB2® Server databases
- aco_systab_ora.sql for Oracle databases