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HCL Contact Optimization User's Guide
HCL® Contact Optimization is a web-based extension of HCL Campaign that allows you to determine the optimal contact strategy for each customer. You can optimize over time, looking across the proposed offers and channels across multiple marketing campaigns.
Administering Contact Optimization
There are many aspects of HCL® Contact Optimization you can configure to improve performance.
The Contact Optimization Utility
The Contact Optimization utility allows you to load, run, and monitor a Contact Optimization session by using a command-line utility.

The Contact Optimization utility

The Contact Optimization utility allows you to load, run, and monitor a Contact Optimization session by using a command-line utility.

You can set up unattended run of Contact Optimization sessions by using generic scheduling tools. Generic scheduling tools are not provided with Marketing Platform, such as cron or the Microsoft™ Windows™ Task Scheduler. You can run the Contact Optimization utility on any supported platform.