Support command details

Always use the IBM Traveler Support command when collecting and uploading information from a IBM Traveler server. It will collect everything needed to troubleshoot the majority of issues. Below is a description of the command, some examples, and information on what to do if outgoing SFTP is not allowed on your IBM Traveler server.

For help on the command, run tell the command traveler support help.

tell traveler [-s <server>] support <number> [<files>]

Where -s <server> is an optional flag to specify the server you wish to run the command against. Use -s * to run on all IBM Traveler servers in the HA environment.

Where <number> is the case number. This number is in the format of TS followed by nine numbers.

Where [files] is an optional space separated list of files to be uploaded. If [files] is omitted, a systemdump and log collect will be performed to create a new file that will then be uploaded. Files can be base file names in the logs directory or fully qualified file names in any directory. If the name includes a space, you must use \" (not just ") around the name.

tell traveler support TS009999999
tell traveler -s "server/domain" support TS009999999
tell traveler -s * support TS009999999
tell traveler support TS009999999 C:\temp\out.txt "C:\Program Files\Domino\notes.ini"

If your environment does not allow outgoing FTP, you should still run the Support command, but you will have to manually upload the zip file(s) created by the command. One zip file is created on each server the command is run on. The file is created in the /IBM_TECHNICAL_SUPPORT/traveler/logs directory and is named something like datetime_traveler_serverx2Fdomain.zip. For example: 20121106_214056_traveler_myserverx2Fmydomain.zip. Use the appropriate upload site for your location to upload the zip file.