Server crash problems
Perform the following procedure to generate a set of logs for troubleshooting a server crash situation.
Note: In all crash scenarios it is recommended to upgrade to the latest maintenance levels of both
Domino® and IBM Traveler servers, as the problem may already
be resolved.
- If the server is running, dump any banned documents:
tell traveler banneddoc dump
- If the IBM Traveler server is able to start, run the Support command from the Domino® console.
tell traveler support <case_number>
If you are running an HA environment, use the-s
flag to collect data from all servers.tell traveler -s * support <case_number>
- If the IBM Traveler server will not start, run the Support command from a command utility window
from the directory
<Domino data root>/traveler/util
.For Windows™ operating systems:
travelerUtil.cmd support <case_number>
.For Linux™ or AIX operating systems (must be root user):
./travelerUtil support <case_number>
.For IBM i operating systems (QShell):
./travelerUtil support <case_number>
.
Important: Outgoing FTP is required for the Support command automatic upload. See Support command details for manual upload instructions and a complete list of options.