Server performance problems
Perform the following procedure to generate a set of logs for troubleshooting a server performance problem.
- Increase the logging for the system by running the following command:
tell traveler log level fine
- Initiate® a
systemdump
to capture the current state of the machine:tell traveler systemdump
If you are running an HA environment, use the-s
flag to generate a system dump on all servers.tell traveler -s * systemdump
- Wait at least twenty minutes, then run the following
command:
tell traveler support <case_number>
If you are running an HA environment, use the-s
flag to collect data from all servers.tell traveler -s * support <case_number>
Important: Outgoing FTP is required for the Support command automatic upload. See Support command details for manual upload instructions and a complete list of options.