Troubleshooting, known limitations, and restrictions
This section provides helpful troubleshooting tips, known limitations, and restrictions.
- Troubleshooting tips
  This topic leads to troubleshooting tips for the IBM Traveler and the devices that are used with it.
- Known limitations and restrictions
  This topic leads to known restrictions and limitations for IBM Traveler by device type.
- Gathering log files for support
  This section contains related IBM Traveler links. It also contains instructions on gathering log files to assist IBM Traveler Support in helping you resolve server and device problems.
  - Startup or configuration problems
    Perform the following procedure to generate a set of logs for troubleshooting a startup or configuration problem, including issues with upgrade, new install, configuration, or server start up issues.
  - User connectivity and password problems
    Perform the following procedure to generate a set of logs for troubleshooting a user connectivity problem.
  - User synchronization problems
    Perform the following procedure to generate a set of logs for troubleshooting a user sync problem. These problems include missing, corrupt or incomplete mail, calendar, contacts, and so on.
  - Server performance problems
    Perform the following procedure to generate a set of logs for troubleshooting a server performance problem.
  - Server crash problems
    Perform the following procedure to generate a set of logs for troubleshooting a server crash situation.
  - Device logging
    Use this information to enable tracing on the device, reproduce a problem, and submit a Traveler Problem Report (TPR) to the IBM Traveler server. The system administrator can then notify IBM Support that a TPR has been submitted.
  - Support command details
    Always use the IBM Traveler Support command when collecting and uploading information from a IBM Traveler server. It will collect everything needed to troubleshoot the majority of issues. Below is a description of the command, some examples, and information on what to do if outgoing SFTP is not allowed on your IBM Traveler server.
- More information and requesting IBM® support
  This topic contains links to IBM Traveler information, resources, and support.

Gathering log files for support

This section contains related IBM Traveler links. It also contains instructions on gathering log files to assist IBM Traveler Support in helping you resolve server and device problems.

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