Action

Select Runbook

The Run Manual Execution feature allows users to manually perform resolution steps for a ticket when automated runbooks are not applicable or require human intervention, those ticket ‘s status marked as Moved to Manual Mode can be executed manually by clicking on the highlighted icon in Action it will open window like below screen shot.
Figure 1. Select Runbook
Select Runbook shows all list of runbooks for manual execution Click on + it will expand list of parameters update parameters in textbox if required and then Click on execute button it will show confirmation message and will move to My Tickets page.
Figure 2. Select Runbook
Once executed ticket status will move to Marked For Execution status under My Tickets tab. All tickets are executed by current Logged in user; those tickets will be listed out in My Tickets tabs.
Figure 3. My Tickets

Release

The Release button In Action allows users to release a ticket that is currently in progress.
Figure 4. Select Runbook
Confirmation pop will be opened once you click on confirm button ticket will be released and confirmation message will be shown and will be directed to the Open tickets tab.
Figure 5. Release Ticket
Released tickets will be shown with Marked For Release status in the Open Tickets tab.
Figure 6. Open Tickets

Logs

The Logs provide a complete record of all actions performed on a ticket. This includes status changes, updates, status reasons, remarks, and logged by service.

Logs are generated by services to ensure transparency, traceability, and accountability throughout the ticket lifecycle. To View logs, click on highlighted button like below screenshot
Figure 7. Open Tickets

Logs display all activity related to a ticket, including updates, status changes, log Datetime, remarks and service name which has taken action, in chronological order.

Figure 8. View Logs