Scenario

As part of the product implementation, iAutomate has been installed and configured within MyCompany organization. In the earlier modules, identification of commonly occurring issues and configuration of relevant runbooks has already been achieved. Now, the end-to-end ticket execution flow needs to be enabled and configured so that MyCompany’s operation users can use the same for automated executions and help in building the knowledge the system needs to move to an autonomous state slowly and steadily.

In this lab, we will showcase the detailed end to end flow for Ticket execution.