Scenario

MyCompany organization is using Service Now as an internal knowledge repository which stores multiple knowledge articles published over the years. MyCompany has requested a functionality through which its admin users can analyze the documents or knowledge articles which are present in Service Now and govern all sites are users accessing to search for information.

In this lab, we will showcase the detailed procedure for performing Knowledge Analysis. We will configure the system to provide three different kinds of views to the admin user:

• Cluster View – depicts how similar documents have been clustered together.
• Document Similarity View – presents the list of similar documents to the selected document.
• Topic/Concept View – lists the conceptually relevant documents from the repository.