Prerequisites

This section describes the hardware and software requisites that needs to be in place before proceeding with this training. It also lists the technical skills and knowledge requirements that candidates should possess beforehand.

Hardware & Software Prerequisites

• Access to a laptop / desktop with standard configuration preferably 4 GB RAM
• High Bandwidth Internet Connectivity
• Admin rights on the laptop / desktop
• Remote Desktop Connection
• Google Chrome Browser
• Cisco Anyconnect Secure Mobility Client (4.5.05030) for enabling VPN connectivity

Technical Skills Prerequisites

Candidates should possess the following skills:

• Sufficient knowledge of ITIL (Information Technology Infrastructure library). ITIL Foundation certification is preferred.
• Working knowledge of any IT Service Management tools like ServiceNow, BMC Remedy
• Basic knowledge of any Runbook Automation Tools like CA ITPAM, Microsoft SCORCH, BMC AO, Ansible and others
• Basic understanding (process oriented) of command centre operations covering data center and cloud operations
• Basic knowledge of Cloud Computing
• Basic knowledge of Application Deployment Architecture
• Basic knowledge of Artificial Intelligence and Machine Learning
• Familiarity with Windows Operating System
• Familiarity with Apache, IIS, Solr and MongoDB
• Basic knowledge of REST APIs