About this manual

This manual provides information about various scenario-based modules covering the installation, configuration and use of iAutomate product. Each module may include one or more lab exercises to provide detailed instructions to achieve the objectives. In addition, it also provides summarized information about additional servers and optional post- installations and references to the other documents for detailed information.

This lab manual is divided into the following modules:

  • Business Case Development - Identification of Automation Opportunities
  • Installation of iAutomate
  • Configuration of iAutomate
  • End to End Ticket Resolution Flow
  • Document Processing and Analysis
  • Configuration of Runbook Parameters
  • Reporting Dashboard

Each of the above modules is further divided into following two sections:

  • Introduction: A preface of the module
  • Lab Exercise: Each module may contain one or more lab exercises. Post completion of these exercises, user is expected to have a thorough understanding of the module.

Each of the lab exercises includes the following sections:

  • Scenario – Provides a brief summary of the objectives of the exercise
  • Prerequisites – Provide information on all specific requirements that needs to be in place before proceeding with the exercise
  • Solution – Step-wise procedure to be followed to complete the exercise
  • Conclusion – Summary of the lab exercise
  • Related Documentation – Provides information on the related documentation for respective module
Note:

The modules in this manual are independent of each other. Hence you can start at the beginning of any module. However, user is advised to go through each module and its subsequent exercise in the order of Table of Contents for a complete understanding.