The status of ‘AdSyncservice’job is FAILED

Table 1. ADSync: Scenario 4
Issue Description ‘Active directory job is enabled, the AdSyncservice is running fine still status of job is FAILED
Modules Impacted ADSync

Resolution Steps:

  1. Go to page Reports  Component Log.
  2. Check the log corresponding to component name ‘Active Directory’ for the particular time interval when the job is running.
    Figure 1. ADSync – Scenario 4
  3. If log mentions ‘Username and Password is Incorrect’ then verify the Username and Password entered in LDAP details under Create Organization Screen.
  4. If log mentions ‘Cannot find Group details for ‘LDAP:\\Domain Name’, then go to View Organization screen and click on group icon against configured LDAP based organization and verify that group is configured against LDAP based organization or not, if not then add group details.
  5. If log mentions ‘Cannot connect to LDAP Server’ then verify that LDAP Connection string is correct.
  6. If you are using an LDAPs Connection string, then ensure that the ‘Is SSL Required’ field under Create Organization screen is checked.