User Roles

iAutomate provides built‐in system roles that can be modified, renamed, or removed. A role is a named collection of privileges determining the tasks the user can perform. Pairing a user or group with a role grants the user or groups certain rights to the system.

The following table outlines the predefined system roles.

Table 1. User Roles
Role	Description
Super Administrator	All privileges for the administrative features in iAutomate Add, remove, and set access rights and privileges of other administrative roles. Full operational and management control over all accounts
Organization Administrator	All privileges for the administrative features in iAutomate at an organizational level Add, remove, and set access rights and privileges of other users, roles, and domains in their organization
Operations User	Access and view all resources in an iAutomate account but cannot make any changes. Operational control over tickets, ticket logs, and the dashboard
SME Users	Access ticket and runbook for analysis
Knowledge User	Operational and management control over Knowledge Analysis and Search Module
Netbot Admin	All privileges for the administrative features in iAutomate at an organizational level related to Netbot functionality Add, remove, and set access rights and privileges of other users
Netbot Approver	Approve controls for Patching inventory, logs, the dashboard
Netbot user	Operational control over Netbot patching, logs, the dashboard
Runbook Approver	This role approves or rejects runbooks generated