Benefits of iAutomate

As an Intelligent Runbook Automation product, iAutomate helps in simplifying and automating Incidents, Service requests tasks and change requests tasks. Intelligent automation powered by HCL iAutomate can make a tremendous impact in an enterprise adjusting to the New Normal:

• Reduce Costs
  • Achieves up to 30% reduction in service desk-related costs.
  • Quick and High ROI
• Mitigate Risks
  • Avoids operational risks and ensures compliance by avoiding critical outages.
  • Reduces escalations and improves SLA compliance by up to 20%.
  • Achieves up to 85% reduction in MTTR.
• Drive Efficiency
  • Automates redundant tasks and lets employees focus on more creative activities.
  • Reduces manual effort by 30% to 60%.
  • Improves customer satisfaction by up to 50% by providing faster incident and service request resolutions.
• Rapid Time to Value
  • Quick implementation in 6 to 8 weeks*
  • Leverages 3000+ reusable and configurable runbooks out of the box
  • Achieves zero-touch automation state in 4 to 5 months*