Features of iAutomate

iAutomate comes along with a host of features which are growing with every release. The current version comes packaged with the following features –

Self-service driven Identification of Automation Candidates
- Intelligently analyze ticket data from IT Service Management Platform to identify potential automation candidates.

Machine Learning and NLP Enabled
- Leverages Natural Language Processing to understand & analyze the context of the issue, recommends the most relevant solution from its repository, and triggers it automatically for remediation.

Automation Diversity
- Supports different types of automations such as Incidents, Service Requests Tasks, Change Requests Tasks, Scheduled Executions, Ad-Hoc Executions, Event driven remediation.

OOB Runbook Repository
- 3000+ reusable and configurable runbooks available out of the box
- Customizable based on client’s existing processes and other requirements
- Create non-existent automated workflows on the fly.
Knowledge Assistance
- Aggregates knowledge from multiple enterprise sources (both internal and external) and builds a unified knowledge base.
- Proactive Knowledge Assistance to human agents for faster resolutions
Real-Time Updates
- Track the actions performed by automations on target end points on a real-time basis.
- Leverages the data for auditing and governance and for future knowledge recommendation.
- Proactive mail notifications to detect the stopped / paused jobs for better visibility and troubleshooting.
Dashboard
- Captures metrics for your automation and tracks the performance of the automation platform.

Enterprise Grade Security
- Ensures security of your closed loop automations through various mechanisms
  - Data Encryption
  - Token-based authentications for integrations.
  - SAML based authentications.
  - Key Rotation mechanism to avoid eavesdropping.