iRecommend Rule Configuration

This section describes how users can add rules to fine tune Runbook recommendations depending on the client’s environment. Also, how the user can define regex so that Runbook recommendations get more precise from the ticket description itself.

Rule Configuration:

To define the rules, perform the following steps:

1. On the main menu bar, click Advance Configuration  iRecommend Rule Configuration. The iRecommend Rule Configuration page appears.

   

2. Select Organization, and then select Module.
3. Enter the string that needs to be searched for in the ticket description, against String to be Found field.
4. Enter the string that needs to be appended in the ticket description, against String to be Appended field.
5. Click Save.

   

Regex-based Configuration:

To define the regex, perform the following steps:

1. On the main menu bar, click Advance Configuration  iRecommend Rule Configuration. The iRecommend Rule Configuration page appears. Click on Regex-based Configuration tab.

   

2. Click on Organization specific check box if you want to apply the regex-based configuration at Organization level else leave it unchecked if it needs to be applied at admin level (For Analysis purpose).
3. Click on Add Rule to add new regex rule. Below pop up will appear:

   

4. Enter the key and its regex and click on save. Below alert will be generated.

   

5. The record inserted will appear in the grid.

   

6. To edit any rule, click on icon corresponding to that rule. The Regex-based Rule popup appears. Enter the updated regex and click on Update.

   

7. To delete any rule, click on icon corresponding to that rule. The following confirmation message appears:

   

8. Click Yes. The following success message appears: