SOAP Certificate Negotiation Failure

Table 1. Base UI: Scenario 4
Issue Description Error message “SOAP Certificate Negotiation Failure” appears in Component Log Screen of BaseUI
Modules Impacted Web Application
Probable Root Cause HclTech.iautomate.Web certificate is not present in MMCLocal MachineTrusted People.

Resolution Steps:

  1. Although the certificate is installed by the installer when its exe runs but verify if the same is present in the system.
  2. Press win+R and type mmc. Click Ok.
    Figure 1. Certificate
    Figure 2. Certificate Wizard (cont.)
  3. Click File -> Add/Remove snap-in.
    Figure 3. Certificate Wizard (cont.)
  4. Double Click on Certificates.
    Figure 4. Certificate Wizard (cont.)
  5. First Click Computer Account, click Next and Click Finish. At last, Click Ok.
  6. Expand Certificates then expand Trusted People and Certificate.
  7. Confirm that HclTech.iautomate.Web is available on the screen.
Figure 5. Certificate Wizard (cont.)