18. Systrack Tool (Lakeside Systrack)

OverviewIntegrates AEX with Lakeside Systrack for rich endpoint telemetry and diagnostics, powering Digital Employee Experience (DEX) scenarios.

Key capabilities

  • Fetch device details for a user.
  • Retrieve health, alarms, and diagnostics for endpoints.

  • Run Systrack automations and check their status.

Functions

  • get_user_associated_device_details – Fetches all device details associated with the current user.
  • get_alarms – Gets the alarms triggered on a specified system.
  • get_applications_executed – Gets applications executed on a specified system.
  • get_application_faults – Gets application faults for the specified system.
  • get_disk_diagnostics – Gets disk diagnostics for the specified system.
  • get_battery_information – Gets battery detail information for the system.
  • get_boot_configuration_information – Gets boot configuration details.
  • get_firewall_diagnostics – Gets firewall diagnostics.
  • get_network_interface_diagnostics – Gets network interface diagnostics.
  • get_software_information – Lists software installed on the system.
  • get_software_patch_information – Lists software patches on the system.
  • get_software_updates_information – Lists software updates on the system.
  • get_system_driver_information – Lists system drivers.
  • get_network_diagnostics – Gets network diagnostics.
  • get_system_status – Gets overall system status.
  • get_cpu_information – Gets CPU information.
  • run_systrack_automation – Runs a specific automation on target systems in Systrack.

  • check_systrack_automation_status – Checks status of an automation execution.

Configuration

  • Secrets: apiKey

  • Config: host

Typical AEX use cases

  • DEX agents diagnose device performance before opening tickets.

  • Automated root-cause analysis combining Systrack and ITSM context.