11. Remedy Tool (BMC Remedy)

OverviewIntegrates AEX with BMC Remedy ITSM for organizations using Remedy as their primary ticketing platform.

Key capabilities

  • Create, read, and update incidents.
  • Query incidents by filters.

  • Add worknotes to maintain context.

Functions

  • create_incident – Creates a new incident in Remedy.
  • get_incident – Retrieves an incident by ID from Remedy.
  • update_incident – Updates an existing incident in Remedy.
  • query_incidents – Queries incidents in Remedy based on filters.

  • add_worknote – Adds a worknote to an existing incident in Remedy.

Configuration

  • Secrets: REMEDY_USERNAME, REMEDY_PASSWORD
  • Config: REMEDY_INSTANCE_URL

Typical AEX use cases

  • Remedy-based IT virtual agents.

  • Bots syncing Remedy tickets with monitoring or chat tools.