17. SX Tool (SX ITSM)

OverviewProvides integration with SX ITSM systems, enabling AEX agents to work with SX incidents.

Key capabilities

• Create SX incidents.
• Update incident status.

• Add worknotes.

Functions

• sx_create_incident – Create a new incident in SX.
• update_incident – Update the status of an existing incident in SX.

• add_worknote – Add a worknote to an existing incident in SX.

Configuration

• Secrets: USERNAME, PASSWORD
• Config:
  • INSTANCE_URL, CLIENT_NAME, RESPONSE_TYPE, PUBLISHER

  • CONSUMER_COMPANY_NAME, ATTR_NAME, SUPPORT_COMPANY_NAME, SUPPORT_COMPANY_ID

Typical AEX use cases

• Virtual agents for customers running SX as their ITSM.

• Cross-platform workflows between SX and other systems.